This seemed fantastic and we were obviously happy. We were compensated with first class to Milwaukee (not from Milawakee to Minni), 2 paid for hotel rooms when we arrived in Minni (it would be 11 by the time we landed) and 4 free round trips to anywhere the airline flies. We then said, "okay well that guy can go with his family and we'll wait for the 6 oclock flight". This was a big issue because we had driven from Canada, and it would have been hard to arrange where the 2 that left would wait. They said, "well 2 of you can get on and 2 of your can catch the flight 6 hours from now". There was also a man who was separated from his family, because the airline overbooked. The lady began talking very rudely saying things like, "No YOU'RE not listening to me. 5 minutes before they began boarding, my friends parents walked up to the desk and made it clear that we still didn't have the 2 assigned seats. We go through security, and go to the gate only to be told "Okay go sit down and we will call you up". We arrived to the desk where we got our tickets (myself, my friend and her parents), and the lady stated that only 2 of us had assigned seats, (my friends dad and myself) and if we go through security, then to our gate, we would be assigned seats. On the way back, (From Florida to Minni) 2 weeks later, it was a different story. I had driven from Canada to Minneapolis and then taken Airtran from Minneapolis to Florida and the flight was pretty much okay. Makes me feel like a very valued customer. I was promised a phone call, but all I got was an email. ![]() Please do something to take care of this. This is very upsetting! If that was the policy on April 25th yet not being enforced, why was I told that it could be done? If we don't get this worked out, it will be 6 more months before they see each other as he is moving to the east coast the week after the planned events. It is too far for my daughter and her boyfriend to drive because of their commitments at school. Now, they are refusing to let me use the funds. We have planned an entire week of family/friends reunion based on the fact that we had these funds to purchase tickets. They have not met the other's new relationship. My daughter and son have not seen one another since he left. We were trying to book tickets for my daughter and her boyfriend to meet my son and his fiance in Dallas. My son has been out of the country for nearly 2 years. Supposedly on April 29th, they decided to enforce the policy said to have been in place for 10 months and no longer will allow it. I was told that I could use the amount for any traveler, not just the ticketed ones. I am very disappointed with southwest! I cancelled 2 tickets on April 25th because of a weather issue at the destination. I wish I had her name so I could post it as well) (By the way, the gate attendant is the gal who worked at Orlando airport at gate 97 between 2PM and 4 PM on Dec 30, 2007. With so many alternatives to your airline, I will be actively discouraging friends, colleagues and acquaintances from flying AirTran. I think it is completely outrageous to expect toddlers to stand on line and hand in boarding passes individually not to mention the inconvenience to the other passengers who had to wait while we explained the process to the children.Ĭonsidering not only our time, but the additional unnecessary delay & frustration to the rest of the flight's passengers, this represents the height of unprofessionalism and pettiness by your employee. ![]() ![]() When I handed all five of our boarding passes to her, for some unknown reason she refused to take them, stating that each individual had to hand her their passes separately. The gate attendant, who was the same woman that had refused my earlier request, appeared more annoyed than helpful. While waiting in line to board the plane, two of my children began to cry since we had to take them out of their strollers while they were half asleep. Unfortunately, the AirTran gate attendant did not agree that we merited any such consideration and asked us to wait in line till our zone was called. I asked the gate attendant behind the counter if we would be able to board a bit earlier with the folks in wheelchairs since we had two strollers and was hoping that we would be offered some consideration for the difficulty my wife and I would have in boarding with our three carry-ons and three children. Our flight was delayed nearly one hour that day so my young children were restless and tired from waiting for the flight to leave. I have three young children 3 year old twins and a 2 year old baby. My family and I flew from Orlando to Laguardia on Sunday Dec 30.
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